A sector-based organization ensures you
the best possible responsiveness

Fine tuning an AGV before its departure

BA Systèmes customer service map

A technician during service entry

The Customer Service department includes a team fully dedicated to monitoring and maintaining installed systems:

• Account managers: customer follow-up, contract, changes.
• A helpline/hotline team: analysis of failures, fixes through remote maintenance, initiation of corrective action.
• Field technicians or technicians based near you: preventive and corrective maintenance on customer sites.
• A spare parts sales administration: sales, part repair, tracking of customer batches.
• Installed machine obsolescence management.

Supervision system computer specialists: remote and on-site development and implementation of changes.