A sector-based organization ensures you
the best possible responsiveness
The Customer Service department includes a team fully dedicated to monitoring and maintaining installed systems:
- Account managers: customer follow-up, contract, changes.
- A helpline/hotline team: analysis of failures, fixes through remote maintenance, initiation of corrective action.
- Field technicians or technicians based near you: preventive and corrective maintenance on customer sites.
- A spare parts sales administration: sales, part repair, tracking of customer batches.
- Installed machine obsolescence management.
Supervision system computer specialists: remote and on-site development and implementation of changes.